Get help

Start with your workspace manager for sign-in access, missing sections, assignments and workspace settings. If the issue needs Sturdy Sales support, email [email protected].

Include these details

• The workspace name and the screen or guide you were using.
• What you expected and what happened instead.
• The exact error message and approximate time, including timezone.
• A record link if it is appropriate to share with the person helping you.
• The browser and device you used.

Remove customer-sensitive details from screenshots unless the recipient needs them. Never include passwords, API secrets, invitation links or session tokens.

Before sending

Check Troubleshooting and include the steps you already tried. For a guide that differs from your screen, include the guide’s title and the control that differs.